FAQs | Tacori

Frequently Asked Questions

Answers on ordering, made to order timelines, sizing, warranty, and caring for your Tacori piece. Our full library of answers is coming soon.

General

Can I purchase from TACORI.com from Canada? Or Internationally?

At this time, items on TACORI.com can only be purchased and shipped throughout the United States. We have authorized Retail Partners in Canada, the Caribbean, as well as the United States, from whom purchases can be made in your local market. You can find an authorized TACORI retail partner near you by clicking here.

Can I purchase an engagement ring from TACORI.com?

The TACORI.com shopping selection features a limited, but extensive, collection of both women’s and men’s jewelry which are available for customers in the United States to purchase directly from TACORI.com. TACORI engagement rings and wedding bands are not available for purchase through TACORI.com, but rather, are available exclusively throughout North America and the United Kingdom via our hand-selected authorized Retail Partner network. You can find an authorized TACORI retail partner near you by clicking here.

How will I know what pieces are shoppable on TACORI.com?

The selection of TACORI jewelry that is available for shopping online will have a clearly marked “Add to Bag” button on the product detail page.

What is an authorized TACORI retail partner?

To ensure that you purchase an authentic TACORI design, we strongly recommend that you purchase only from an authorized TACORI retail partner or via TACORI.com.

How can I be sure that I purchase an authentic TACORI design?

To ensure that you purchase an authentic TACORI design, we strongly recommend that you purchase only from an authorized TACORI retail partner or via TACORI.com

Purchasing direct from TACORI or from an active and authorized TACORI retail partner, as listed on the TACORI.com site is the first step to guarantee an authentic TACORI design.

Is every TACORI design on the website?

The TACORI.com website gallery contains photography of the largest selection of TACORI styles. That said, not every engagement ring, wedding band, women’s jewelry or men’s jewelry item is featured.

Is pricing on TACORI.com subject to change?

TACORI makes every effort to ensure the accuracy of pricing data listed on TACORI.com, but there are many variations of prices, due to sizing, modifications, metal selection, and other design considerations. We reserve the right to modify prices at any time, without any written notice or other notification.

If the correct price of an item sold by TACORI is higher than the price stated on the Website, TACORI will, in its sole discretion, either contact you for instructions on whether you would like to purchase at the correct pricing or cancel your order.

Can I customize my TACORI engagement ring?

We’d love to collaborate with you to "special order" a custom design from TACORI. In order to begin this process, we encourage you to please visit your local authorized TACORI retailer to speak in-depth with their jeweler about your dream design and to place your order.

Every TACORI design is handcrafted in California by master artisans. This means that our Designers sit directly alongside the Craftsman who make every piece, as well as the TACORI Family who oversee the entire process.

Because of the bespoke nature of our jewelry, we welcome the many customers who choose TACORI rings to reflect their unique style. With our Design Studios all under one roof, we are uniquely able to ensure the highest level of quality and care as we craft your personalized design.

Please know that creating a custom order personalized to your desires may take a bit more time than a standard order. The turnaround time for “special order rings” will likely be between 3-6 weeks, as it will be a custom piece made to your specifications.

Your authorized TACORI retailer will be able to provide any and all pricing information for you, as well as a timeline for creating your special order piece.

Custom orders such as custom engagement rings and custom wedding rings do often take longer to create and there may be added costs, depending on the specifics of the project.

Do engagement ring settings include the center diamond?

Almost all TACORI rings are sold as “semi-mounts”, which means that the smaller accent gemstones have already been set, but NOT the center diamond.

The choices of center diamond shape, size (and price) are up to you and your special someone! And virtually all of our authorized TACORI retail partners sell diamond centers in a variety of shapes and sizes that can be set in the TACORI setting of your choice.

What quality are the diamonds in TACORI engagement rings and wedding bands?

TACORI diamonds used in our semi-mounts are generally G color and VS clarity diamonds, or better. They’ve been hand-selected by TACORI diamond experts, and are used in all of our engagement ring mountings and wedding bands for maximum beauty and brilliance.

Where can I purchase my center diamond?

If you do not already have a center diamond for your engagement ring, the choice of center diamond shape, size (and price) is up to you and your special someone! Whether it’s an heirloom stone that’s been passed through the generations, or a gem that you select on your own, we are here to help make your diamond shine as brilliantly as possible within a TACORI setting. Additionally, virtually all of our authorized TACORI retail partners sell diamonds in a variety of shapes and sizes that can be set in the TACORI setting of your choice.

Payments

What payment methods are accepted on TACORI.com?

TACORI.com accepts the following credit cards as payment, American Express, VISA, Mastercard, and Discover.

At the time of purchase, the total dollar amount of the order is allocated to the card. Your payment (the transfer of funds) will not occur until your item ships. Please note, if, at the time of shipment if insufficient funds are available, the order will be automatically canceled and you will be notified via email.

Will I be charged sales tax on my TACORI.com purchase?

We are required by law to charge state and local sales tax for orders shipped to states where we conduct business. You will be shown your estimated sales tax (if applicable) during the checkout process, prior to submitting your order.

Shipping

What shipping options are available on TACORI.com?

Currently, we are able to ship via UPS (Overnight, 2-Day, and Ground) to United States only.

As a convenience for our customers, we offer complimentary Ground and 2nd Day Air shipping on all full priced items over $1000.

Should you wish to select Overnight or 2-Day shipping, the shipping price will be shown in the checkout process prior to submitting your order.

Please note that items in stock will ship within 3-5 business days. Items not in stock will ship within 2-3 weeks. At the time of checkout, please note the shipping timeline quoted on your order confirmation.

Do you ship internationally?

At this time, we do not ship internationally. Please check back periodically, as we are investigating international shipping possibilities. We look forward to helping you soon!

Will my shipment from TACORI.com require a signature upon delivery?

Yes. All items shipped are fully insured during transit; therefore all shipments will require a signature at the time of delivery. Please note that additional charges may accrue if additional delivery attempts are made.

How much does shipping cost?

Free ground shipping is provided for all items above $250. Orders of $1,000 or more qualify for free 2nd-day shipping.

Where will my order ship from?

All orders ship from our California Design Studios.

Is in-store pickup available for items purchased on TACORI.com?

At this time, items ordered on TACORI.com are only available to be shipped to the address you designate at checkout.

Will my TACORI.com purchase arrive gift-wrapped?

All TACORI.com purchases will arrive in a TACORI Blue Box. During checkout you will have the option to include a gift message for each order. The gift message will arrive with your order.

How long does it take for you to ship my order?

Handcraftsmanship takes time. Average shipping time is 14-21 days business days from the date ordered. This allows our artisans to provide meticulous care and attention to creating each individual piece.

Can I include a personalized gift message with my purchase?

Yes, during checkout you will have the option to include a gift message for each order. The gift message will arrive with your order.

Order Status

How can I check on an order I placed on TACORI.com?

You can check on your order status at any time on TACORI.com. Simply log into your Account, and then click on “My Orders”. You will be able to review the status of all pending and shipped orders.

For any additional questions about your TACORI.com order, please feel free to connect with the TACORI.com Customer Excellence team, which is available at customercare@tacori.com (please allow 1-2 business days for responses to inquiries).

Returns & Exchanges

How do I return an item?

We hope you’ll love your TACORI item, but if you’re considering a return, please note that your purchase may be returned for full credit consideration from TACORI.com within 15 calendar days from the date that you received your shipment. Kindly note that your purchase can only be returned if it is in original condition with original packaging and absolutely no signs of wear.

All items purchased on TACORI.com must be returned through the TACORI.com process, and cannot be returned to an authorized Retail Partner or any other channel.

To process your return, please go to TACORI.com and log into your Account. Within your Account, click on “My Orders”. Select your order and then identify the piece that you would like to return. Follow the directions shown on the screen to submit your Return Request.

From the point that you submit your Return Request, you will receive an email within one to two business days from the TACORI.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return package.

What is your exchange policy?

We hope you’ll love your TACORI item, but if you’re considering an exchange for a different piece, different size, or different variation, color or design, please note that your purchase from TACORI.com will be eligible for exchange consideration within 30 calendar days from the date that you received your shipment.

Kindly note that your purchase will only be accepted for exchange by TACORI if it is in original condition with original packaging and absolutely no signs of wear.

All items purchased on TACORI.com must be exchanged through the TACORI.com process, and cannot be returned to an authorized Retail Partner or any other channel.

After 30 calendar days from receipt, all sales are considered to be final.

What is the TACORI.com return policy?

We hope you’ll love your TACORI item, but if you’re considering a return, please note that your purchase from TACORI.com may be returned for full credit consideration within 15 calendar days from the date that you received your shipment.

Kindly note that your purchase will only be accepted for return by TACORI if it is in original condition with original packaging and absolutely no signs of wear.

All items purchased on TACORI.com must be returned through the TACORI.com process, and cannot be returned to an authorized Retail Partner or any other channel.

After 15 calendar days from receipt, items are no longer eligible for return, but are eligible for exchange within 30 calendar days from the receipt. After 30 calendar days from receipt, all sales are considered to be final.

How do I check on the status of my exchange or return?

To check on the status of your exchange or return, simply log into your account on TACORI.com. Within your Account, click on “My Returns”. Within your account, you will be able to see the status of all exchanges and returns requested.

Authenticity, Repair, and Care

I purchased from TACORI.com and need to send it to you for Repair and Care. What do I do?

Items purchased on TACORI.com may be returned for Repair and Care through the TACORI.com process.

For Repair and Care questions, we invite you to please connect with the TACORI.com Customer Excellence team, which is available at customercare@tacori.com (please allow 1-2 business days for responses to all inquiries).

What is the promise of service on my product?

All of TACORI’s unique pieces are individually handcrafted at our design studios in California, and are designed as celebrations of love and objects of beauty... the heirlooms of tomorrow.

What’s the best way to care for my TACORI jewelry?

Due to the individual character of hand craftsmanship, you may notice slight variances in each TACORI design, which ensures that no two pieces are identical. This personal touch transforms each TACORI piece into a small work of art.

How can I get an item repaired?

We recommend that you extend the life and value of your handcrafted TACORI heirloom by treating it with the same care it was given in its creation by the TACORI craftsmen at our California Design Studios. Please read more in our Frequently Asked Questions to determine how best to care for your piece.